The Cisco ICM rttest Utility - ICM Router Server

Introduction
This document describes the Cisco Intelligent Contact Management (ICM) rttest utility, which allows you to view and set various parameters on an ICM Call Router. You can run the rttest utility in one of three ways:
From a command prompt directly on one of the Cisco ICM Call Router nodes
From a Telnet session into one of the Cisco ICM Call Router nodes
From a command prompt using pcAnywhere to one of the Cisco ICM Call Router nodes
Components Used
The information in this document is based on these software and hardware versions:
All Cisco ICM versions
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

How to Run and Interpret rttest
Type rttest at a command prompt followed by /help or /?. This gives you a syntax usage statement. For example:
c:\icr\cicr1\ra\logfiles>rttest /?
Version: Release 4.0, Build 04624
Usage: rttest [/f InputFile] [/system SystemName]
[/cust Customer]
[/node ICRNode] [/pipe OutputPipe] [/debug] [/stop] [/help] [/?]
The command line options required to invoke rttest are:

/cust Customer
Where Customer is a three-, four-, or five-letter acronym signifying the ICM customer instance. Refer to ICM Server Naming Conventions.

/node ICRNode
Where ICRNode is either routera or routerb, depending on the router rttest to run. Refer to ICM Server Naming Conventions.

Once rttest is running, enter a ? or help at the rttest prompt to list all available rttest commands.

If the rttest command is run, you can quickly get a real time status of the entire ICM system.

At the rttest prompt, type status.

Press Enter at the rttest prompt.

The status directive returns the current state of each ICM central site process, ICM Peripheral Gateway (PG) server, and third-party automatic call distributor (ACD) and Voice Response Unit (VRU) peripheral.

c:\> rttest /cust csco /node routera
rttest:
rttest: status
Router Version: Release 2.5 (service pack 2), Build 03134
Release Date: 12/23/98 13:30:08
Current Time: 03/17 16:00:42
Local Time: 03/17 11:00:42 (-5.0 hr)
Router Up: 02/21 01:01:45 (24.6 day)
Router Sync: 03/11 11:06:20 (6.2 day) (A->B)

More Info please refer this link - http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/products_tech_note09186a00800ac69b.shtml